Careers at inspiresport

Job: Tour Representative

Salary: Day rate to be discussed on application

Location: Typical Tours approx. 1-3 days

Job Information

Inspiresport are the UKs No.1 choice for school sports development tours. Working in close collaboration with leading professional sporting clubs and exclusively endorsed by governing bodies, inspiresport has revolutionised the school and club sports travel sector.

We tailor make sports development tours to provide the correct blend of training, activities and services so that all groups and teams have a once-in-a-lifetime experience. Our aim is to deliver unique sports travel programmes including school and youth team sports tours to enrich young peoples’ experiences and leave life-long memories. We offer young players of all standards the opportunity to train and play at the word’s top professional clubs, using the clubs own coaching expertise and excellent on-site facilities.

Overview

This role is a great opportunity for an enthusiastic and capable individual to gain valuable work experience in one of the fastest growing and high profile companies in the sports travel industry, and at the same time working with some of the world’s biggest sporting clubs. For each group, the inspiresport representative will help to ensure the trip runs smoothly and excellent customer services is provided. This role is the first point of contact for the Party Leader and you will need to be prepared to answer questions and resolve any situation that may arise with the support of the Operations team.

Typical Tour:
During School half term holidays
Short haul 1-3 day tours in UK and Europe Long haul 7-10 day tours
Working with the UK and Overseas Operations, Sales and Marketing departments

You will develop knowledge and skills in the following areas:

• Organisation skills you will help with the delivery of a variety of tours organised by the Operations department including UK, Europe and International trips.
• Building Relationships – developing and maintaining a strong relationship with key clients, clubs, colleges, universities, schools and third party suppliers. Taking the opportunity to promote the brand and exploring new initiatives that can improve the relationship.
• Customer Service – delivering excellent customer service to the customer (Party Leaders) and the Operations team in all aspects of programme delivery. Ensure that process and procedures are followed and clients (Party Leaders) are communicated with on a regular basis including post event administration.
• Product Understanding – An in depth understanding of all company products and procedures.

Requirements:

• To be the point of contact for the Party Leader throughout the Tour including;
• Meet and greet at airport and/or training facilities
• Travel with the party, provide advice and guidance throughout (via support from the Operations team and Head of Overseas Operations)
• Co-ordinate check at hotel and training facilities
• Attend and help to organise events for the party
• Be proactive and provide great customer services
• Enthusiastic, highly motivated, dedicated and approachable
• Ability to organise and prioritise work efficiently and effectively
• Possess superb verbal communication skills and has the ability to deal with clients and suppliers both over the telephone and face to face whilst representing the business
• Possess a great understanding of high quality customer care
• Keen interest and understanding of sport in general
• DBS clearance is required

If you’re interested in the position please send your CV to info@inspiresport.com